Cardinal Credit Union has served the banking needs of northeast Ohioans for more than 67 years.  While the coronavirus epidemic has impacted every facet of our daily lives, the health and financial security of our employees, members, their families, and the communities we serve, remains our top priority.

The ways retail banking behavior has changed since March is significant.  Cardinal responded early to the challenges in surprising ways including: hiring additional customer service representatives to handle increased call center volume, offering paycheck protection relief, providing small business loans, enhancing electronic banking security associated with remote and digital channels, and creating an online appointment setting tool enabling employees to work safely, and interact with customers efficiently.

We immediately assembled a cross-disciplinary team to evaluate consumer needs, and to put the following temporary hardship assistance programs in place:

Payment Reduction – Payment reduction for up to six months on auto, recreational vehicles or unsecured loans. 

Payment Extension Agreement - Deferring loan payments for a time period and adding them to the end of the loan.

Home Equity Line of Credit - Skip-a-payment assistance.

Mortgage Forbearance – Forbearance in mortgage loan payment.   

VISA - Skip-a-payment option handled by our partner PSCU directly by calling: 1-866-820-5849 or a payment reduction handled personally by our Cardinal staff.

We’re here to help.  We would like to speak with you regarding the recently implemented measures to help minimize financial disruptions facing your family.  Cardinal has more than 20 certified financial counselors available to offer guidance and discuss potential solutions. 

You may reach us directly by emailing: [email protected].

While our world is rapidly changing, our principle tenets remain constant: to protect your assets, provide seamless access to your money, and secure your financial future.